Privacy Policy

Privacy Policy

Last updated: 7 August 2026

At JR Surfacing, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use and protect your information when you contact us, request a quotation or use our website.

1. Who We Are

JR Surfacing
Email: jrsurfacing@gmail.com
Telephone: 07984 047760

For the purposes of UK data protection legislation, JR Surfacing is responsible for the personal information collected through our website and business activities.

2. Information We Collect

We may collect information you provide to us when you use our website, contact us or request our services.

This may include:

Your name
Telephone number
Email address
Property address
Postcode
Details about the work you require
Information submitted through our contact or quotation forms
Photographs or other information you voluntarily provide about your property or project
Details relating to quotations, bookings and work carried out
Payment and transaction information where applicable

We may also automatically collect general technical information when you visit our website, such as your IP address, browser type, device type and information about how you use the website.

3. How We Use Your Information

We may use your information to:

Respond to enquiries and messages
Provide quotations and estimates
Arrange site visits
Schedule and carry out work
Communicate with you regarding your project
Process payments
Provide customer service
Maintain business and financial records
Improve our website and services
Prevent fraud, misuse or other unlawful activity
Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so under applicable data protection law.

4. How We Collect Your Information

Information may be collected when you:

Complete a contact or quotation form
Call, email or message us
Request a quotation
Book our services
Provide information during a site visit
Communicate with us about an existing project
Use or browse our website

5. Sharing Your Information

We do not sell or rent your personal information.

Where necessary to operate our business, we may share relevant information with trusted third parties, such as:

Payment providers
Website, hosting or IT providers
Accountants or professional advisers
Suppliers or subcontractors involved in completing your project
Legal or regulatory authorities where we are legally required to do so

We only provide information that is reasonably necessary for the relevant purpose.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting, tax and contractual obligations.

The length of time information is retained will depend on the type of information and why we hold it.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure the website functions correctly and, where applicable, to understand how visitors use our website.

Where required, we will obtain appropriate consent before using non-essential cookies.

Third-party services such as analytics, advertising or embedded content may also collect information in accordance with their own privacy policies.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you may have rights including:

The right to request access to the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to restrict certain processing
The right to object to certain uses of your information
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

JR Surfacing
Email: jrsurfacing@gmail.com
Telephone: 07984 047760

If you are unhappy with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

Any updates will be published on this page with the revised date shown at the top.